Cancellations and Refunds

This Cancellations and Refunds Policy applies to Mindie, a WhatsApp-based reminder service operated by Mindie Labs.

1. Subscription Cancellation

You may cancel your Mindie subscription at any time. The cancellation process is simple and can be completed entirely online:

• Online cancellation: Log in to the Mindie web dashboard, navigate to the Profile Settings tab, scroll to the "Manage Subscription" section, and click "Cancel Subscription". This is processed instantly and halts future recurring payments.
• Retain access: You will retain full access to all paid features (including transcription, Notion sync, and calendar integrations) until the end of your current billing period.
• No hidden fees: No cancellation charges, hidden fees, or penalty costs will be applied. Future auto-renewals will be completely deactivated.
• WhatsApp assistance: Alternatively, you can message our helper bot or send a support ticket from your registered email address to cancel your plan.

2. Free Trial

If Mindie offers a free trial:

• No charges will be applied during the trial period
• You may cancel at any time before the trial ends
• Once the trial ends, billing begins automatically unless canceled

3. Refund Policy

We offer a 14-day money-back guarantee on paid subscriptions.

You are eligible for a refund if:

• The refund request is made within 14 days of the initial payment
• The request is related to service functionality or access issues

Refunds are processed to the original payment method.

4. Non-Refundable Cases

Refunds are not provided in the following cases:

• Requests made after the 14-day refund window
• Partial usage after the refund period
• Failure to receive reminders due to external factors (network issues, WhatsApp outages, device limitations)
• User error or misuse of the service

5. How to Request a Refund

To request a refund, contact us at:

Email: support@getmindie.app

Include:

• Your registered WhatsApp number or email
• Date of purchase
• Reason for the refund request

We aim to respond within a reasonable timeframe.

6. Refund Processing and Gateways

Once a refund is approved by our billing team, it is submitted directly to our primary payment gateway, Razorpay. The processing stages are as follows:

• Gateway settlement: Razorpay processes the request immediately, routing the funds back to your issuing bank.
• Credit timelines: Approved refunds typically reflect in your account within **5 to 7 business days** for net banking or credit cards, and **7 to 10 business days** for debit cards or external wallet channels.
• Receipt & tracking: You will receive a refund confirmation email containing a unique refund ID from Razorpay to track the transaction with your financial institution.

7. Mid-Cycle Plan Changes and Upgrades

We encourage users to dynamically adjust their plans based on their workload. Plan changes are processed as follows:

• Upgrades: When upgrading to a higher tier mid-cycle, our system automatically calculates the unused portion of your current plan as a credit. This credit is applied to the invoice of the upgraded plan, and you will only be charged the difference.
• Downgrades: Downgrading mid-cycle does not trigger immediate refunds for the current cycle. The new lower rate will automatically take effect starting with your next monthly billing date.
• Service discontinuation: If Mindie is discontinued or significantly modified in a way that limits your access, we will offer prorated refunds representing the remainder of your paid, unused billing cycle.

8. Contact

For questions about cancellations or refunds, contact:

Flownix Labs