Contact Us
Last updated: January 2026
Have questions, suggestions, or need help? We would love to hear from you. The Mindie team is dedicated to providing you the best experience possible.
Support & Inquiries
- EMAIL SUPPORTsupport@getmindie.app
- TWITTER / X@iniyanai
- BUSINESS & OPERATING ADDRESS
Flownix Labs
Bangalore, Karnataka, India
Response Times
For support queries, our typical response time is within **24 hours** on business days. If you query about custom enterprise access, api integration, or subscription billing, please include your registered WhatsApp number or email address in the support request so we can find your account quickly.
Enterprise & Custom APIs
For teams requiring custom integrations, dedicated instances, high-throughput WhatsApp API channels, or custom LLM deployment (e.g. self-hosted models or specific data residency requirements), we offer custom enterprise plans. Please reach out to support@getmindie.app with your team size, expected monthly volume, and integration specifications. Our enterprise solutions include SLA guarantees, dedicated support engineers, and customized data mapping services.
Data Hosting & Privacy Compliance
Mindie is built with privacy at its core. We do not store your raw messages after processing unless you explicitly enable local backups. All transcribing operations are fully encrypted, and connection sessions are authenticated via industry-standard protocols. Our database servers are hosted in secure AWS and Supabase data centers in the Europe and Asia-Pacific regions, complying with regional data privacy laws. For specific compliance reports, security checklists, or legal inquiries, please contact our compliance officer at support@getmindie.app.
Frequently Asked Questions
How can I change my registered email or phone number?
You can update your account details directly inside the Mindie web dashboard under the profile settings tab, or send an email to support@getmindie.app. Please include your original WhatsApp number in the email.
Can I request a custom tool integration?
Yes! We actively build new sync targets. If you need integrations with Slack, Trello, Obsidian, or custom APIs, drop us a request at support@getmindie.app, and our development team will review it.
What should I do if my payment was deducted but premium features are not active?
Payment processing can take up to 5 minutes to synchronize with the database. If your limits have not updated after this window, send a copy of your Razorpay billing transaction receipt or invoice to our support email, and we will manually activate your account instantly.