Shipping and Delivery Policy

This Shipping and Delivery Policy applies to services and subscriptions provided by Mindie (Flownix Labs).

1. Shipping of Physical Goods

Mindie is a strictly **digital software-as-a-service (SaaS) product** accessed via WhatsApp and our web dashboard.

• We do not ship any physical goods or products.
• No physical shipping address is required for checkout.
• No logistics, shipping fees, or customs duties are applicable to your purchase.

2. Service Delivery & Provisioning

All premium plans, features, and limits are provisioned **instantly and electronically** upon successful completion of payment processing. The digital delivery mechanism operates via automated APIs that hook our billing system with the user database:

• Once subscription billing is confirmed via Razorpay, your Mindie account limits will automatically be updated within **5 minutes**. There is no physical manual intervention or hardware token required.
• You will receive an automated confirmation message on WhatsApp and an invoice copy sent to your billing email address.
• Your status and limits can be verified at any time in the profile section of the web dashboard.

3. Delivery Delays or Failures

If you encounter any delays in activation (e.g. database latency or payment processor delays exceeding 15 minutes), please contact support immediately with your payment details. We will resolve your activation issues promptly:

• Please provide the Razorpay payment ID (e.g., pay_N1x...) or order ID in the support ticket.
• Include the WhatsApp phone number (with country code) that needs to be upgraded.
• We usually resolve all digital delivery activation blockages within 2 to 4 hours of receipt of confirmation.

Support Contact: support@getmindie.app

4. WhatsApp Integration Provisioning

To ensure optimal delivery, the activation of the WhatsApp webhook linkage is completely automated. Immediately after your account is created, our backend establishes a secure webhook container mapping your phone number to a dedicated session instance. This allows Mindie to start receiving, parsing, and transcribing your notes instantly.

You do not need to download or install any external packages. When you link your Google Calendar or Notion integrations through our dashboard, authorization tokens are exchanged securely in real-time. The average provisioning time for these dynamic sync channels is less than 30 seconds from when the OAuth permission request is approved.

5. Service Availability & Uptime Guarantee

Because Mindie is an AI-powered cloud service, we prioritize 24/7/365 server availability. Our core API routing systems are hosted on serverless edges across global Vercel nodes, backed by reliable Supabase database replica sets. We maintain a **99.9% uptime SLA** for webhook message processing.

Scheduled maintenance windows, if any, are announced 48 hours in advance via our official dashboard notifications and are scheduled during off-peak hours (typically 2:00 AM to 4:00 AM UTC). In the event of system degradations, processing queues are automatically cached, meaning that any voice notes sent during outages will be transcribed and delivered immediately once the server recovers, preventing data loss.